Privacy Policy and Personal Data Collection Statement (“Privacy Statement”)

Please Note: We may amend this statement without prior notice. Please check regularly.

Privacy Policy

Service Commitment
To uphold the privacy rights of personal data, our company ensures that our policies and practices regarding the collection, use, retention, transfer, and access to personal data comply with the provisions of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong (“Ordinance”).

Cookies
When browsing this website, unless otherwise stated, our company will only record your visits and will not collect any identifiable personal information (i.e., data that pertains to you and can be used to identify you). Any cookies used on this website (if any) are not intended to collect identifiable personal information. Cookies are small computer files that can be stored on the computers of internet users to obtain configuration data and analyze browsing habits. Cookies can save you the trouble of re-registering each time you visit the website and are generally used to track your preferred topics. If you do not wish to accept cookies, you can modify your internet options or your computer's browser settings, but this may prevent you from using or activating certain features of this website.

Collection of Personal Data
You may need to provide identifiable personal information from time to time, including but not limited to your name, gender, date of birth, nationality, phone number, fax number, mailing address, email address, credit card information, bank account number, education level, occupation, household income, personal income, marital status, and interests (“Personal Data”). If you refuse to provide the relevant data, you may be unable to access certain parts of the website, and our company may not be able to process your application or request, which may prevent you from achieving your purpose of browsing the website. If you are under eighteen years of age, you must obtain parental or guardian consent before providing any personal data to our company.

Purpose of Collecting Personal Data
For specific purposes regarding your personal data, please refer to the personal data collection statement in the second part.

Retention of Personal Data
When you conduct business with our company, we will keep a record of your online transactions for audit purposes. Our general policy is to retain the relevant information for a reasonable period. According to our internal policies, these records will be deleted from our systems afterward.

Access and Correction of Data
Under the relevant Ordinance, you have the right to:

• Check whether our company holds any of your personal data;
• Access your personal data held by our company;
• Request our company to correct any inaccurate personal data;
• Ascertain the policies and practices (from time to time) regarding personal data and the types of personal data held by our company.

If you wish to access or correct your personal data, or request information regarding our policies and practices as well as the types of personal data held by our company, please submit your request via the following means:

Email: cs@toochill.com.hk

We will respond to your request within 40 days of receipt. Our company may charge a reasonable fee for each successful access to personal data, as determined from time to time. However, if you are accessing personal data for the purpose of making reasonable corrections, the related fees will be waived.

Security
The personal data you provide to our company will be securely stored on the website, accessible only to authorized personnel. Our company's online registration process uses SSL technology for data transmission, ensuring your information is protected with reliable encryption to safeguard privacy rights.

Personal Data Collection Statement
As a visitor, member, or customer of our company’s website, you may be required to provide your personal data when applying for and/or continuing to use our services and/or products. If the personal data provided is incomplete or incorrect, our company may be unable to provide or continue to provide the relevant services.

Our company treats your personal data as confidential at all times. Our policies and practices regarding the collection, use, retention, disclosure, transfer, confidentiality, and access to personal data comply with the Ordinance and are outlined in this privacy statement.

Our company may use and retain the personal data you provide for the following purposes and any other purposes you may agree to or as required by law:

• Processing your membership application;
• Providing services to you;
• With your consent, using your personal data (including name, gender, date of birth, nationality, phone number, fax number, address, email address, education level, occupation, marital status, interests, favorite activities, and purchasing behavior) for marketing, promotion, and customer management of our services and/or products and those of our affiliates and partners (limited to marriage, travel and accommodation, audio-visual, photographic equipment, finance, insurance, credit cards, banking, food, wine and beverage services, sports equipment, household products, fashion clothing, watches and jewelry, flowers, gift baskets and packages, luggage, groceries, general merchandise, fitness, health and beauty products, pharmaceuticals, perfumes and cosmetics, wines, spirits, cigarettes and cigars, stationery, books and paper products, toys, baby products, accessories, watches, furniture, gardening, telecommunications, internet and mobile services, mobile phones and devices, electronic appliances, computer software, education, pets, shopping malls, supermarkets, professional and consultancy services, real estate agencies, personal care, leisure and entertainment services, lifestyle information, group buying, transaction and payment platforms, rewards, customer loyalty or premium offers) (regardless of whether our company receives payment for promotions). We will provide you with promotional materials via direct sales calls, SMS, email, electronic messages, fax, mail, and social media;
• Normal management, operation, and maintenance of services;
• Designing new services for your use on our website and improving existing services;
• Investigating complaints, suspected suspicious transactions, and researching service improvements;
• Preventing and detecting crimes;
• Disclosing as required by law.

We may disclose and transfer your personal data to the following parties (whether in Hong Kong or overseas) and may use, disclose, process, or retain your personal data for the above purposes:

• Our agents and contractors (including IT, network, customer service, sales agents, and contractors), any telecommunications companies, and service providers for providing relevant services;
• Banks, financial institutions, and credit providers;
• Debt collection companies, credit reporting agencies, and security agents;
• Regulatory authorities, law enforcement agencies, and courts;
• Our professional advisors;
• Any actual or proposed assignees or transferees of rights related to you.